When you entrust Teddy & Finn with your cherished photos, we understand the importance of getting it right. That’s why every order is backed by our 30-Day Satisfaction Guarantee. If you’re not completely happy with your purchase, we’re here to make it right. Simply reach out to us here for a remake or a full refund.

Try Now! We provide a 3D Preview for every crystal, including accessories. This allows you to see a precise digital representation of your photo in 3D before we proceed with engraving allowing you to make any adjustments to your image.

Our Guarantee Covers:

• Manufacturer’s defect: If there is a damaged crystal or objective flaw. You will be required to ship the original crystal back to us to get a replacement.
• Engraving Accuracy: If the final product doesn’t match the approved 3D Preview.
• Custom Text Accuracy: If the engraved text differs from what you requested.
• Damaged Products: If your product arrives damaged.
• Lost Products: If your package is lost during shipping.

Our Guarantee May Not Cover:

• Unfollowed Guidelines: If quality issues arise due to the image or personalization not meeting our recommended guidelines. Please refer to the FAQ page for further details.
• Post-Delivery Issues: If your product is damaged after delivery or if damage is not reported within the required timeframe.

For further details, please refer to our Shipping and Returns Policy.