It’s easy! Simply use the Try Now feature. This allows you to upload your picture and see it in the crystal below!
You can also choose your design by navigating to the Pet Crystals page. Use our customizer tool to upload your photo, then select your size.
When you’ve decided on a layout, you can then choose any optional accessories and add-ons before proceeding to checkout.

Yes! Metallic Magnetic personal gift notes are a popular way to convey a sentimental message to the recipient alongside the 3D Crystal. What makes them particularly appealing is that, unlike paper cards, your recipient can keep your message alive by attaching it to the fridge or any metal surface, given the built-in magnet. Simply select the Custom Gift Note option for a small cost.

Simply navigate to the product you want to purchase, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you have finished shopping, click on the checkout button to complete your purchase and you will be prompted for shipping and payment information. All online transactions are secure and encrypted with SSL (secure socket layer) technology for the ultimate protection of private and financial information.

Teddy & Finn accepts Visa, Mastercard, American Express, and Discover credit card payments. For your convenience, we also accept PayPal, Apple Pay and Google Pay.

There are a few reasons why you may get an error message while trying to process your order. Confirm that your credit card billing address, zip code, phone number, and CVV number from your credit card are correct. If all your information is correct, try calling your credit company. Some companies ask you to verify purchases before placing an order.

Yes, we will match or beat our competitors’ prices on the same item!
We offer generous discounts on crystal copies and we send discount coupons and promotional offers to members on our mailing list.

We stock all our items, so they will ship within 1-2 business days. In many cases, items are shipped the same day.

Yes! You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you can track the progress of your order. You can also go to our Track Your Order page and insert your Order ID.

For all products, you may change or cancel your order as long as it has not been processed by contacting us at info@teddyandfinn.com. Please see our refund policy below.