30-Day Satisfaction Guarantee

When you entrust Teddy & Finn with your cherished photos, we understand the importance of getting it right. That’s why every order is backed by our 30-Day Satisfaction Guarantee. If you’re not completely happy with your purchase, we’re here to make it right. Simply reach out to us here for a remake or a full refund.

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We provide a 3D Preview for every crystal, including accessories. This allows you to see a precise digital representation of your photo in 3D before we proceed with engraving, allowing you to make any adjustments to your image.

Our Guarantee Covers:

• Manufacturer’s defect. If there is a damaged crystal or objective flaw. You will be required to ship the original crystal back to us to get a replacement.
• Engraving Accuracy: If the final product doesn’t match the approved 3D Preview.
• Custom Text Accuracy: If the engraved text differs from what you requested.
• Damaged Products: If your product arrives damaged.
• Lost Products: If your package is lost during shipping.

Our Guarantee May Not Cover:

• Unfollowed Guidelines: If quality issues arise due to the image or personalization not meeting our recommended guidelines.
• Post-Delivery Issues: If your product is damaged after delivery or if damage is not reported within the required timeframe.

We are happy to report that we have always settled customer service issues with a 5-star outcome and rating by the customer, so you can shop with confidence when you purchase from us.

Cancellations or Photo Changes:

Please be aware of and respect the following policy regarding cancellations or photo changes:
If you wish to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. If you cancel after 10 minutes, it means our artist has been assigned the project and, as such, you will receive a refund less $25. If the crystal has been produced but has not shipped out yet and you cancel, you will receive a 50% refund. If you want to change your photo, the cost to re-assign your project with a new image is $25, provided your crystal has not been laser etched yet.

Due to the custom nature of our product, once your item has been shipped, it is not refundable.
As this is a bespoke product, please understand that we incur costs as soon as we start working on your project. Therefore, we are firm on the cancellation/photo change/refund policy.

For further details, please refer to our Shipping and Returns Policy.