What if my package has been damaged during shipment?

We have tested our packaging extensively to make sure our crystals don’t break, so this is extremely rare. However, if it does happen, we’ll work with you to replace your order.
Please check your shipment thoroughly upon receipt for any damage. Any observed visual package damage or breakage must be noted on the delivery receipt as “Damaged Package” before signing. Make all claims directly with the carrier. We will ensure that all damaged articles are replaced expediently. Failure to instigate a claim within 24 hours of receipt with the carrier will result in denial of the claim.