When you entrust Teddy & Finn with your cherished photos, we understand the importance of getting it right. That’s why every order is backed by our 30-Day Satisfaction Guarantee. If you’re not completely happy with your purchase, we’re here to make it right. Simply reach out to us here for a remake or a full refund.
Try Now! We provide a 3D Preview for every crystal, including accessories. This allows you to see a precise digital representation of your photo in 3D before we proceed with engraving allowing you to make any adjustments to your image.
Our Guarantee Covers:
- Manufacturer’s defect: If there is a damaged crystal or objective flaw. You will be required to ship the original crystal back to us to get a replacement.
- Engraving Accuracy: If the final product doesn’t match the approved 3D Preview.
- Custom Text Accuracy: If the engraved text differs from what you requested.
- Damaged Products: If your product arrives damaged.
- Lost Products: If your package is lost during shipping.
Our Guarantee May Not Cover:
- Unfollowed Guidelines: If quality issues arise due to the image or personalization not meeting our recommended guidelines. Please refer to the FAQ page for further details.
- Post-Delivery Issues: If your product is damaged after delivery or if damage is not reported within the required timeframe.
For further details, please refer to our Shipping and Returns Policy.
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